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IPhone owners who paid full price for battery may get rebate

07 February 2018

If you've purchased your iPhone overseas such in China, Hong Kong, Japan, Macao or the United States and was produced between September 2016 and February 2018 then your device could potentially be affected.

While Apple maintains that the update was meant to improve user experience, and not entice customers into buying new products, it nonetheless issued the apology and discounted replacement battery price at the end of 2017.

"I appreciate Apple's response to my inquiry and the company's ongoing discussions with the committee", Thune said in response to Apple's follow up to his own letter. "The new software update will recommend if a battery needs to be serviced".

Apple's move is created to deflect allegations it deliberately slowed down iPhones to push people into upgrading their phones, when a simple battery change would have restored performance.

Apple isn't even requiring iPhone batteries to reach the usual degradation threshold in order to qualify for the replacement, meaning anyone with an affected iPhone 6 or later can sign up.

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Apple addressed transparency only by noting that its updated iOS 10.2.1 ReadMe notes included mention of the power management feature and that it issued a statement to press outlets about seeing "positive results" from the software update.

Apple said it slowed down the smartphones because lithium-ion batteries lose capacity over time. John Thune (R., S.D.), chairman of the Senate commerce committee, who asked Apple, among other things, if it would consider providing rebates. Morgan Stanley increased their price objective on Apple from $200.00 to $203.00 and gave the company an "overweight" rating in a report on Friday. Apple also softened its policies on what battery pack degradation tests the iPhones must pass before being eligible for the replacements. "Has Apple explored whether consumers who paid the full, non-discounted price for a replacement batter in an effort to restore performance should be allowed to seek a rebate for some of the purchase price?"

The committee on Industry Science and Technology, of which Masse is also vice chair, will invite Apple officials and stakeholders to Ottawa to discuss the impact the battery slowdown has had on Canadian consumers.

Yesterday, Apple revealed that they're investigating complaints into a glitch causing iPhone X users trouble.

"The impacts of performance management may be less noticeable on iPhone 8, iPhone 8 Plus, and iPhone X", according to an Apple support document updated on Tuesday.

Apple didn't immediately respond to a request for comment. US regulators have also begun probing Apple for information on the slowdown. "In those conversations, Apple has acknowledged that its initial disclosures came up short".

IPhone owners who paid full price for battery may get rebate